Lesson 1 |
Preparing for Customer Conversations |
Lesson 2 |
Greeting Customers |
Lesson 3 |
Understanding Customer’s Needs |
Lesson 4 |
Making a Sale |
Lesson 5 |
Handling Customer’s Complaints |
Lesson 6 |
Review and Practice (Lesson 1-5) |
Lesson 7 |
Handling a Missing Order |
Lesson 8 |
Handling Faulty Goods |
Lesson 9 |
Getting to Speak to the Authority |
Lesson 10 |
Giving Ultimatums |
Lesson 11 |
Settling Deadlines |
Lesson 12 |
Review and Practice (Lesson 7-11) |
Lesson 13 |
Introduction to a Presentation |
Lesson 14 |
Delivering the Main Idea |
Lesson 15 |
Moving on to the Next Point |
Lesson 16 |
Concluding the Presentation |
Lesson 17 |
Dealing with Questions |
Lesson 18 |
Review and Practice (Lesson 13-17) |
Lesson 19 |
Formal Email |
Lesson 20 |
Informal Email |
Lesson 21 |
Texting |
Lesson 22 |
Agenda |
Lesson 23 |
Abbreviations |
Lesson 24 |
Review and Practice (Lesson 19-23) |
Lesson 25 |
Invitations |
Lesson 26 |
Socializing with Your Colleagues |
Lesson 27 |
Formal Business Dinner |
Lesson 28 |
Entertaining expats |
Lesson 29 |
Accepting and Declining Invitations |
Lesson 30 |
Review and Practice (Lesson 25-29) |
Lesson 31 |
Presenting about Your Company |
Lesson 32 |
Talking about your products and services |
Lesson 33 |
Starting a Conversation |
Lesson 34 |
Asking for Information |
Lesson 35 |
Acquiring Business Contacts |
Lesson 36 |
Review and Practice (Lesson 31-35) |
Lesson 37 |
Practice Class 1 |
Lesson 38 |
Practice Class 2 |
Lesson 39 |
Practice Class 3 |
Lesson 40 |
Practice Class 4 |