Lesson 1 |
Receiving Requirements |
Lesson 2 |
Clarifying Information |
Lesson 3 |
Handling Complaints |
Lesson 4 |
Customer Follow- up |
Lesson 5 |
Service Recovery |
Lesson 6 |
Review and Practice (Lesson 1-5) |
Lesson 7 |
Going Shopping |
Lesson 8 |
Ordering Supplies |
Lesson 9 |
Shipping Process |
Lesson 10 |
Issuing an Invoice |
Lesson 11 |
Inventory Management |
Lesson 12 |
Review and Practice (Lesson 7-11) |
Lesson 13 |
Starting a Conversation At an Event |
Lesson 14 |
Making a Good First Impression |
Lesson 15 |
Expressing Opinions About an Event |
Lesson 16 |
Talking About Your Products and Services |
Lesson 17 |
Talking About the Customer Benefits |
Lesson 18 |
Review and Practice (Lesson 13-17) |
Lesson 19 |
Preparing for a presentation |
Lesson 20 |
Starting a Presentation |
Lesson 21 |
Ending a Presentation |
Lesson 22 |
Q&A Session |
Lesson 23 |
Presenting a Report |
Lesson 24 |
Review and Practice (Lesson 19-23) |
Lesson 25 |
Start-up Business |
Lesson 26 |
Breakthrough Technology |
Lesson 27 |
Global Business Trends |
Lesson 28 |
Cross-Cultural Communication |
Lesson 29 |
Building Team Culture Effectivity |
Lesson 30 |
Review and Practice (Lesson 25-29) |
Lesson 31 |
Leadership |
Lesson 32 |
Critical Thinking Skills |
Lesson 33 |
Creativity |
Lesson 34 |
Problem-Solving Skills |
Lesson 35 |
Effective Communication Skills |
Lesson 36 |
Review and Practice (Lesson 31-35) |
Lesson 37 |
Practice Class 1 |
Lesson 38 |
Practice Class 2 |
Lesson 39 |
Practice Class 3 |
Lesson 40 |
Practice Class 4 |
Lesson 41 |
Practice Class 5 |
Lesson 42 |
Practice Class 6 |
Lesson 43 |
Practice Class 7 |
Lesson 44 |
Practice Class 8 |
Lesson 45 |
Practice Class 9 |
Lesson 46 |
Practice Class 10 |